Veolia Group
In the world
Specialty Brands

Privacy Policy

The purpose of this privacy policy (hereinafter the "Policy") is to inform visitors or users (hereinafter the "User") of the website www.veolia.com.gh website (hereinafter the "Site") of the terms and conditions for the protection of their personal data in accordance Data Protection Act, 2012 (Act 843) of Ghana and other relevant international standards.

Contact Information

For any questions or concerns regarding this policy or Veolia's data protection practices, please contact:

 

Data Protection Officer

Veolia Ghana Ltd

Vivo Place, Rangoon Lane, Cantonments Accra.

Email: [email protected]

 

The publisher of the Web site is Veolia Environnement SA, a French limited company (Société Anonyme) registered in the Nanterre Trade and Companies Register under no. 433 466 570, whose registered office is at 21, rue la Boétie - 75008 Paris, France (hereinafter "the Publisher" or "Veolia").

The terms and conditions for processing data collected through contact form(s) are set out in the Information Notice of the form(s). This Privacy Policy is an integral part of the Terms and Conditions of Use of the Site.

The Policy may be modified at any time by Veolia, in particular to comply with any regulatory, legal, editorial or technical developments. The methods of collecting and processing information collected by means of cookies are set out in the "Cookies Policy".

Identification of the controller

The controller of the User's personal data is, as the case may be, one of the following entities :

- Veolia Environnement SA ;

- The Veolia entity responsible for processing the user's request or answering his or her question, depending on the subject of the request entered in the contact form.

Description of the data processing

Within the framework of the operation of the Site, the Publisher may collect and process personal data in order to allow the User to access the features and services offered by the Site (hereinafter the "Services").

1) What categories of data are collected?

  • Contact data: refers to the mandatory data that the User fills in when filling in the contact form(s), namely: surname, first name, email address, company name, telephone number, address, postcode, town.
  • Data voluntarily published by the User: refers to the personal information that the User voluntarily communicates to the Editor by filling in the free text zones provided for this purpose in the contact form(s), namely "Subject of the request" and "Message". The Publisher strongly recommends to the User to avoid any communication of personal data via these text boxes or in any case to limit this communication to what is strictly necessary to process the User's request.
  • Data relating to the management of user contacts (time-stamping and purpose of request, follow-up, action taken, statistics).

All such data is hereinafter collectively referred to as the "Data".

2) Why does the Publisher collect User Data?

The data collected via forms is used for the following purposes:

  • To put contact forms (webforms) and calls for contributions (consultations) online;
  • Present the purpose of the Veolia Group (governance, strategic program, social and environmental responsibility, innovation, finance) and its activities.
  • Provide access to the Group's local and/or specialized sites
  • Collecting requests for information from target audiences (clients, consumers, stakeholders)
  • Consult media and documents
  • Discover the Group's HR policy and provide access to the careers portal (job offers, internal mobility)
  • Browse the financial section dedicated to shareholders and individual investors (Distribution of press releases and financial and regulatory information, etc).

The data collected for the purposes below are mandatory, unless otherwise specified in the forms concerned.

The mandatory fields in the contact form are marked with an asterisk. Veolia will not be able to respond to your request if you do not fill in these mandatory sections.

Any request relating to the exercise of Users' rights must be submitted via the "Exercise of rights" form provided for this purpose. The methods of processing the data collected by means of this form appear in the corresponding privacy notice.

3) What is the legal basis for the processing of User Data?

Data processing is only lawful if it is based on one of the legal bases defined by the Regulations. In the context of the operation of the Site, the processing is based on the following legal basis:

  • If the User is a professional prospect wishing to receive information or formulate requests on the activities and services offered by Veolia in relation to specific needs previously expressed, or if the User is already a Veolia customer: Veolia's legitimate interest.
  • If the User is a shareholder or future shareholder: the contract or the execution of pre-contractual measures taken at the request of the person concerned.
  • If the User is an investor or future investor: the contract or the execution of pre-contractual measures taken at the request of the person concerned.

4) Persons concerned

Data processing concerns :

  • Site users.

5) Recipients of the Data collected

Depending on their respective needs, the following are recipients of all or part of the data:

  • Veolia personnel in charge of publishing content and technical administration of the Web site, and their superiors;
  • Veolia personnel in charge of processing requests received via forms;
  • authorized service providers;
  • Site Users;
  • personnel responsible for supervising the security of Veolia's information systems.

Internal recipients may also be subsidiaries of the Veolia Group located in the European Union (EU) or outside the EU, it being understood that any transfer of Data outside the EU will take place under the conditions of the article "Transfer of Data outside the European Union" below.